Häfele Privacy Policy

Acceptance

Any registration, login, access and use of the website https://hafele-cambodia.com/faq-hafele/ by you and your act of providing necessary information to use this website and other linked websites managed by Hafele (if any) is understood as your voluntary agreement and giving us your information. 

By providing us with your personal information through the use of the websitehttps://hafele-cambodia.com/faq-hafele/ , you agree that your personal information will be collected and used as stated in this Policy and other relevant regulations (if any) of Hafele. If you do not agree with this Policy, you can stop providing us with any personal information and/or exercise the rights as stated in Section 7 below. 

We reserve the right to amend and supplement this Policy at any time to improve it. We encourage you to regularly review this Privacy Policy and other related policies that are publicly posted on our website so that you are aware of the latest updates; at the same time, this ensures that you know and exercise your right to manage your personal information. 

Purpose of collection

We collect personal information only as necessary for the purposes of: 

  • Providing services: to handle issues related to your orders and your consumer needs in order to improve the quality of our services. 
  • Update product and service information: to send information about new products, activities and special events, etc. of Hafele Cambodia. Sending these notifications can be done via email, SMS, live chat platform, etc. In case the member does not agree or does not want to continue receiving these newsletters, the member can completely click on the “Unsubscribe from newsletter” link below each newsletter sent by Hafele Vietnam. Or send a cancellation request directly to us according to the contact information in Section 6. 
  • Account maintenance: to create and maintain your account with us, including any loyalty programs or promotions associated with your account. 
  • Customer service: including responses to your requests, complaints and feedback. 
  • Personalization: We may combine the collected data to gain a more complete view of our customers and thereby enable us to enhance the responsiveness of the hafele.com.vn website in terms of the Sites and Services, as well as to develop new functions, features and services in accordance with evolving trends and preferences. 
  • Security: for purposes of preventing destructive activities of customer user accounts or customer impersonation activities. 

Scope of customer information collection:

We collect your personal information when:

You provide us directly: This is personal or business information you provide to us through 

  • Cooperation contract: the signing of the contract requires the customer to provide your personal or business data that we need to fulfill your order, information including company name, representative, email address, phone number, company address, delivery address, customer code, login name, login password. This is the information that Hafele Cambodia requires customers to provide when registering to use the service and for Hafele Cambodia to contact to confirm when customers register to use the service on the website to ensure the rights of customers. 
  • Contact form on https://hafele-cambodia.com/faq-hafele/  : You will be asked to fill in information according to the information fields according to the form available on https://hafele-cambodia.com/faq-hafele/  , providing information on personal or business information fields is always voluntary. Information necessary for the communication process will be marked with ‘*’. We only use that information for the prescribed purposes. 

Scope of information storage

For customers with a partnership agreement: the provisions of commercial and tax law require us to store your address, payment and order details for a period of ten years. However, we will implement a processing limit after three years, which means that your data will only be used to fulfill our statutory obligations. 

The ordering process is encrypted using SSL or TLS technology to prevent unauthorized access to your personal data – especially your financial data – by third parties 

Customers will be responsible for the security and retention of all activities using the service under their registered name, password and email box. In addition, customers are responsible for promptly notifying Hafele Vietnam of any unauthorized use, abuse, security breach, or retention of third-party registered names and passwords for appropriate action.

Commitment to protect customer personal information

Customer personal information on the website https://hafele-cambodia.com/faq-hafele/ is committed to absolute confidentiality by Hafele 

We maintain and update technical measures to ensure the security of data processing operations, in particular to protect your personal data from risks during data transmission and from becoming known to unauthorized third parties. 

We will not provide your personal information to any third party, except for some necessary activities below: 

In case the server storing information is hacked, leading to loss of member’s personal data, Hafele Cambodia will be responsible for reporting the incident to the authorities for timely investigation and notification to members. 

Absolute security of all customer online transaction information including accounting invoice information and digitized documents in Hafele Cambodia level 1 secure central data area. 

Address of the information collection and management unit

All information will be collected and managed directly by Telegram

Means and tools for users to access and edit their personal data

Customers have the right to provide information to us during their visit to the website hhttps://hafele-cambodia.com/faq-hafele/  and can change that decision when they have closed/deleted their login account on the website

Members have the right to check, update, and adjust their personal information by logging into their account and editing their personal information or requesting us to do so. 

Members are responsible for keeping their personal account information confidential. In case of account loss, members can restore their account by following the instructions 

Complaint resolution mechanism

If you have any complaints regarding this Privacy Policy and related policies, you can contact us via the information stated in Section 6 above for instructions and support in handling complaints.