Häfele Customer Service

Product Consulting

Häfele  – Professional product advice       

In addition, Häfele’s consulting team consists of experts with extensive product knowledge, professional communication and consulting skills, and a wealth of practical experience. This helps to bring the best shopping experience to customers, from solving difficult problems to proposing effective solutions, such as optimizing performance, reducing costs, and using Häfele products safely and durably. 

Technical Support 

Häfele provides professional and comprehensive technical support services to meet customers’ needs after purchasing products, including: 

  • Installation advice and support:  Häfele’s team of experts advises or supports customers on technical matters such as installation, product usage and answers related technical questions. 
  • After-sales service:  Häfele is committed to providing the best after-sales service, including maintenance support, repair and product warranty.  
  • Documentation and video tutorials:  Customers can access product manuals on the Häfele website, as well as find support information via email or online services. 
  • Training and seminars:  Häfele regularly organizes training sessions and seminars for customers and partners, helping them better understand the products and solutions for effective use.

Professional and comprehensive  Häfele  technical support service          

In addition, Häfele also focuses on improving the quality of training and developing professional skills for its staff to support customers with the best techniques and product information. The training programs designed by Häfele are quite diverse and suitable based on the different needs of customers, such as Training on product knowledge and installation techniques for many fields such as furniture assembly accessories, door accessories, hardware accessories, household appliances, sanitary equipment, electronic locks and lighting systems. 

Product warranty policy 

Häfele applies  a product warranty policy  to ensure customer satisfaction after using Häfele’s services. The policy includes specific terms and conditions to protect the rights of consumers when purchasing products from Häfele. 

The warranty period is clearly specified, depending on the product type and specific conditions. If the product encounters technical problems or manufacturing defects during the warranty period, the customer can request repair or exchange for a new equivalent product within a certain period of time, depending on the specific conditions and regulations of each product type.

Häfele product warranty policy      

Privacy Policy 

Häfele is committed to protecting the personal information of customers and partners.  Häfele Vietnam is committed to keeping members’ personal information on the Häfelehome Website absolutely confidential according to Häfele Vietnam’s privacy policy. The collection and use of each member’s information is only done with the consent of that customer, unless otherwise provided by law. 

With a clear vision and a commitment to continuously improve service quality, we always adhere to strict and transparent principles and regulations from  Häfele’s privacy policy  to ensure your personal information is best protected.  

Häfele – Your trusted friend for your home 

Häfele  is not only a famous brand for furniture and related products, but also a reliable companion for your home. Häfele Customer Care Center plays an important role in ensuring that every customer’s shopping and product usage experience is as perfect as possible. 

hafele-cambodia

You  can feel secure when using services at  Häfele . ​          

Customers needing support can contact the customer service by Telegram. To serve customers in the best way, the consulting team along with the after-sales department are always ready to support customers from  Monday to Sunday, from 8:00 to 20:00 . If you have any questions or need support, contact Häfele Telegram

All these feedbacks will be recorded and updated by modern Management software to monitor and develop services for you. 

Overall,  Häfele’s customer service  is not only about solving technical problems or after-sales support, but also includes listening and understanding the needs of each consumer. Häfelehome hopes to continue to accompany you on the journey to create the most perfect and comfortable living space. We sincerely thank you for your support.