PRODUCT TYPE

(Only applicable within Cambodia and for household use)

* WARRANTY PERIOD FOR SPECIAL PROMOTION PROGRAMS WILL APPLY SEPARATELY

* THE WARRANTY PERIOD FOR THE PROJECT WILL BE BASED ON THE PROJECT CONTRACT

Warranty period

Product Group

* Present purchase invoice and warranty card when requesting warranty.

Home appliances

HÄFELE


Household Electrical Products


2 years general warranty/3 years general warranty (***)


B, C


Small appliances


1 year warranty **


A

SMEG


Household Electrical Products


2 years general warranty


B, C


Smeg small appliances


2 year warranty**


A

Other products Water purifier 3 years general warranty B, C

Accessory


Accessories for household appliances, consumables during use


No warranty


A

Bathroom equipment

Kitchen sink

(Blanco, Hafele)


Stone basin, metal basin


5 years general warranty


B, C


Accessories included with the pot


2 years general warranty


A

Kitchen faucet

(Blanco, Hafele)


Stone Faucet, Metal Faucet


2 years general warranty


B, C

Ceramic equipment

(Duravit, Hafele)


Porcelain parts: Toilet, Urinal, 
Sinks


5 years general warranty


B, C


Bathtub, Toilet Cover, Accessories included with product


2 years general warranty


B

Underground water tank system

(Geberit, Hafele)


Metal frame


10 year general warranty


B


Flush button and accessories according to product


2 years general warranty


A

Shower equipment

(Hansgrohe, Hafele)


Sink Faucets, Bathtub/Shower Mixers, Shower Products


2 years general warranty


B


Bathroom accessories: see catalog for details


2 years general warranty


A


Components using batteries or electricity


1 year general warranty


B

Accessories for Assembling Wooden Furniture (*)

HÄFELE


Furniture accessories (excluding electrically operated accessories)


5 years general warranty (***)


B


Electrically operated accessories: electric units for sliding doors or drawers, electric units for lift arms


3 years general warranty


B


Loox lighting system


5 years general warranty


B


Vimar


3 years general warranty


B

CUCINA – BAUMA


Accessory


1 year general warranty


B


Cucina lighting system


1 year general warranty


B

KESSEBOEHMER


Storage solution accessories


Lifetime warranty on wood


B


Electrically operated accessories


3 years general warranty


B

Construction hardware accessories

HÄFELE


Handles, hinges, door locks, lock cylinders, automatic door closers, glass door accessories, door accessories.


2 years general warranty


B


Sliding door system


Lifetime functional warranty


B

GEZE


Electrical products


1 year general warranty


B


Door elbow, Floor hinge… (Non-electric)


2 years general warranty


B

Smart products

HÄFELE

BAUMA


Electronic locks for homes


2 years general warranty (***)


B, C


Electronic locks for hotels


Video doorbell system.


Automatic sliding door


Access control system


Smart home


Safe


1 year general warranty


B, C

NOTE:

Warranty period: warranty period is calculated from the time of purchase by the end user but not more than 12 months from the date of shipment

Lifetime warranty on wood: warranty for the entire life of the first furniture product. In case the product is removed from the original furniture product and reused for the second furniture life, it will not be covered by the warranty.

 


**Refer to “Warranty Terms and Conditions” for details.


*** From March 1, 2021 – 3-year warranty (instead of 2 years) applies to Hafele brand products shipped from Hafele warehouse from December 1, 2020. Only applies to products: Electric Stove/Induction Stove – Range Hood – Built-in Oven/Microwave – Dishwasher


*** From April 1, 2022 – 2-year warranty (instead of 1 year) applies to Hafele lock brand products shipped from Hafele warehouse from April 1, 2022 

***  From July 1, 2023 – 2-year warranty applies to Hafele brand wooden furniture accessories products shipped from Hafele warehouse from July 1, 2023

Note: Accessories and Components purchased separately are not included with the product: 2-month warranty from the Manufacturer